Amerika’nın En İyi Müşteri Hizmeti 2023
İyi müşteri hizmetleri, bazı yerlerden alışveriş yaparken bazılarından alışveriş yapmaktan mutluluk duymamızın büyük bir parçasıdır. Saygılı, neşeli ve yardımsever davranılmak, doğru ürünü doğru fiyata bulmak kadar önemlidir. Bu yıl Newsweek , sürekli olarak en iyi müşteri hizmetini sağlayan mağazaları belirlemek için saygın küresel veri araştırma şirketi Statista ile bir kez daha ortaklık kurdu. Kullanımı kolay bir web sitesi, cömert bir iade politikası ya da sadece arkadaşça bir ses olsun, bu şirketler müşteriyi ilk sıraya koyar.
Bu yıl sıralamada 656 özgün markanın toplam 676 ödülü yer alıyor (bir marka birden fazla kategoride ödüle layık görülebilir). Bu markalar, marketler gibi fiziksel perakendecilerden sigorta hizmetlerine, bankacılık hizmetlerine, restoranlara, sinema salonlarına ve daha fazlasına kadar toplam 166 kategoride yer alıyor. Publix, Southwest Airlines ve Chick-fil-A, 2019’daki açılış listesinden bu yana her edisyonda ödüllendirilen önemli markalardan bazıları. Bu yıl, sigorta markalarının genel müşteri hizmetleri puanı en yüksek olanlar arasında yer aldığını gördük.
En İyi Müşteri Hizmetleri 2023 markaları sıralamamızın, alışverişinizi daha kolay, daha verimli ve daha keyifli bir deneyim haline getirmenize yardımcı olacağını umuyoruz.
Parent Category | Category | Rank | Brand | Score |
|---|---|---|---|---|
| Brick and Mortar Retailers: Clothing | Apparel | 1 | Zumiez | 9.09 |
| Brick and Mortar Retailers: Clothing | Apparel | 2 | Ted Baker | 8.96 |
| Brick and Mortar Retailers: Clothing | Apparel | 3 | Buckle | 8.69 |
| Brick and Mortar Retailers: Clothing | Apparel | 4 | Tommy Bahama | 8.49 |
| Brick and Mortar Retailers: Clothing | Apparel | 5 | J. Crew | 8.48 |
| Brick and Mortar Retailers: Clothing | Athletic Apparel | 1 | Under Armour | 8.78 |
| Brick and Mortar Retailers: Clothing | Athletic Apparel | 2 | Lululemon Athletica | 8.72 |
| Brick and Mortar Retailers: Clothing | Athletic Apparel | 3 | Nike | 8.69 |
| Brick and Mortar Retailers: Clothing | Baby/Children’s Products | 1 | Pottery Barn Kids | 8.70 |
| Brick and Mortar Retailers: Clothing | Baby/Children’s Products | 2 | Carter’s | 8.68 |
| Brick and Mortar Retailers: Clothing | Baby/Children’s Products | 3 | The Children’s Place | 8.59 |
| Brick and Mortar Retailers: Clothing | Baby/Children’s Products | 4 | OshKosh B’gosh | 8.45 |
| Brick and Mortar Retailers: Clothing | Baby/Children’s Products | 5 | Janie and Jack | 8.35 |
| Brick and Mortar Retailers: Clothing | Bridal Fashion | 1 | Vera Wang | 8.60 |
| Brick and Mortar Retailers: Clothing | Bridal Fashion | 2 | BHLDN | 8.51 |
| Brick and Mortar Retailers: Clothing | Bridal Fashion | 3 | Lovely | 8.49 |
| Brick and Mortar Retailers: Clothing | Department Stores | 1 | Von Maur | 9.22 |
| Brick and Mortar Retailers: Clothing | Department Stores | 2 | Nordstrom | 8.96 |
| Brick and Mortar Retailers: Clothing | Department Stores | 3 | Neiman Marcus | 8.90 |
| Brick and Mortar Retailers: Clothing | Department Stores | 4 | Bloomingdale’s | 8.78 |
| Brick and Mortar Retailers: Clothing | Department Stores | 5 | Boscov’s | 8.75 |
| Brick and Mortar Retailers: Clothing | Discount Clothing | 1 | Nordstrom Rack | 8.23 |
| Brick and Mortar Retailers: Clothing | Discount Clothing | 2 | TJ Maxx | 8.13 |
| Brick and Mortar Retailers: Clothing | Discount Clothing | 3 | Gabe’s | 8.08 |
| Brick and Mortar Retailers: Clothing | Fashion Accessories | 1 | Spencers | 9.04 |
| Brick and Mortar Retailers: Clothing | Fashion Accessories | 2 | Dakota Watch | 8.52 |
| Brick and Mortar Retailers: Clothing | Fashion Accessories | 3 | Hot Topic | 8.49 |
| Brick and Mortar Retailers: Clothing | Fashion Accessories | 4 | Brighton | 8.44 |
| Brick and Mortar Retailers: Clothing | Fashion Accessories | 5 | BoxLunch | 8.43 |
| Brick and Mortar Retailers: Clothing | Footwear Retailers (multi-brand) | 1 | Shoe Sensation | 8.82 |
| Brick and Mortar Retailers: Clothing | Footwear Retailers (multi-brand) | 2 | Fleet Feet | 8.81 |
| Brick and Mortar Retailers: Clothing | Footwear Retailers (multi-brand) | 3 | Foot Locker | 8.43 |
| Brick and Mortar Retailers: Clothing | Footwear Retailers (multi-brand) | 4 | Journeys | 8.42 |
| Brick and Mortar Retailers: Clothing | Footwear Retailers (multi-brand) | 5 | DSW | 8.35 |
| Brick and Mortar Retailers: Clothing | Footwear Retailers (single-brand) | 1 | Ecco | 9.03 |
| Brick and Mortar Retailers: Clothing | Footwear Retailers (single-brand) | 2 | Cole Haan | 8.78 |
| Brick and Mortar Retailers: Clothing | Footwear Retailers (single-brand) | 3 | Red Wing | 8.70 |
| Brick and Mortar Retailers: Clothing | Footwear Retailers (single-brand) | 4 | Merrell | 8.58 |
| Brick and Mortar Retailers: Clothing | Footwear Retailers (single-brand) | 5 | Crocs | 8.57 |
| Brick and Mortar Retailers: Clothing | Jewelry | 1 | Jared | 8.70 |
| Brick and Mortar Retailers: Clothing | Jewelry | 2 | Helzberg Diamonds | 8.61 |
| Brick and Mortar Retailers: Clothing | Jewelry | 3 | James Avery | 8.60 |
| Brick and Mortar Retailers: Clothing | Jewelry | 4 | Kay Jewelers | 8.59 |
| Brick and Mortar Retailers: Clothing | Jewelry | 5 | Swarovski | 8.56 |
| Brick and Mortar Retailers: Clothing | Jewelry (High-End) | 1 | Harry Winston | 9.24 |
| Brick and Mortar Retailers: Clothing | Jewelry (High-End) | 2 | Tiffany & Co. | 8.88 |
| Brick and Mortar Retailers: Clothing | Jewelry (High-End) | 3 | Cartier | 8.83 |
| Brick and Mortar Retailers: Clothing | Lingerie & Underwear | 1 | Intimissimi | 9.12 |
| Brick and Mortar Retailers: Clothing | Lingerie & Underwear | 2 | Adore Me | 8.72 |
| Brick and Mortar Retailers: Clothing | Lingerie & Underwear | 3 | Soma | 8.66 |
| Brick and Mortar Retailers: Clothing | Lingerie & Underwear | 4 | Victoria’s Secret | 8.60 |
| Brick and Mortar Retailers: Clothing | Lingerie & Underwear | 5 | La Perla | 8.58 |
| Brick and Mortar Retailers: Clothing | Luxury Fashion & Accessories | 1 | Valentino | 9.59 |
| Brick and Mortar Retailers: Clothing | Luxury Fashion & Accessories | 2 | Jimmy Choo | 9.22 |
| Brick and Mortar Retailers: Clothing | Luxury Fashion & Accessories | 3 | Versace | 9.17 |
| Brick and Mortar Retailers: Clothing | Luxury Fashion & Accessories | 4 | Balenciaga | 9.05 |
| Brick and Mortar Retailers: Clothing | Luxury Fashion & Accessories | 5 | Chanel | 8.87 |
| Brick and Mortar Retailers: Clothing | Outdoor Apparel | 1 | Duluth Trading Co. | 8.92 |
| Brick and Mortar Retailers: Clothing | Outdoor Apparel | 2 | Patagonia | 8.82 |
| Brick and Mortar Retailers: Clothing | Outdoor Apparel | 3 | Carhartt | 8.80 |
| Brick and Mortar Retailers: Clothing | Premium Apparel | 1 | Tommy Hilfiger | 8.63 |
| Brick and Mortar Retailers: Clothing | Premium Apparel | 2 | Ralph Lauren | 8.62 |
| Brick and Mortar Retailers: Clothing | Premium Apparel | 3 | Calvin Klein | 8.57 |
| Brick and Mortar Retailers: Clothing | Purses/Bags | 1 | Dooney & Bourke | 9.05 |
| Brick and Mortar Retailers: Clothing | Purses/Bags | 2 | Tory Burch | 8.96 |
| Brick and Mortar Retailers: Clothing | Purses/Bags | 3 | Kate Spade | 8.83 |
| Brick and Mortar Retailers: Clothing | Second-Hand Clothing & Products | 1 | Clothes Mentor | 8.46 |
| Brick and Mortar Retailers: Clothing | Second-Hand Clothing & Products | 2 | Uptown Cheapskate | 8.38 |
| Brick and Mortar Retailers: Clothing | Second-Hand Clothing & Products | 3 | AMVETS Thrift Store | 8.31 |
| Brick and Mortar Retailers: Clothing | Second-Hand Clothing & Products | 4 | Once Upon A Child | 8.30 |
| Brick and Mortar Retailers: Clothing | Second-Hand Clothing & Products | 5 | Buffalo Exchange | 8.18 |
| Brick and Mortar Retailers: Clothing | Women’s Apparel | 1 | Torrid | 8.72 |
| Brick and Mortar Retailers: Clothing | Women’s Apparel | 2 | White House Black Market | 8.70 |
| Brick and Mortar Retailers: Clothing | Women’s Apparel | 3 | J.Jill | 8.65 |
| Brick and Mortar Retailers: Clothing | Women’s Apparel | 4 | Ann Taylor | 8.59 |
| Brick and Mortar Retailers: Clothing | Women’s Apparel | 5 | maurices | 8.58 |
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